Practice Terms and Conditions

This document details our Practice Terms and Conditions. By registering your horses/ponies with the practice you agree that you have read and understood our conditions of business and agree to be bound by them, should you require any clarification of any aspect of the terms then please ask.

Our professional fees are determined by the time spent on a case and the drugs, resources, materials, and consumables used. All fees, consumables and drug charges are subject to VAT at the current rate, apart from supplements which are exempt.

Payment is due within 30 days of the invoice date. Payment within 24 hours of invoice being delivered will receive 5% discount. Should an account not be settled a reminder will be sent, along with your months statement. After 30 days a 2.5% credit charge will be added per month.

Any cheque or credit/debit card transaction not honoured, or any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added to cover bank charges and administrative costs. we are entitled under the Late Payment of Commercial Debts (Interest) Act 1998 including our administrative costs. If outstanding accounts are referred for legal proceedings the Court Fees and Legal Costs will also be claimed.

It is your responsibility to determine your level of cover and then to reclaim any fees you have paid the practice. It is also your responsibility to pay any excess that may be set according to your policy and to have knowledge of any condition exclusions. In certain instances, when clients do not have the funds to make payments in full, arrangements can be made for your insurer to make their payment directly to us but this only applies to particular insurance companies and even then, when sums involved are high enough.

Agreement of a direct claim does not transfer liability of fees incurred to the practice. If at any point the insurer refuses payment for a direct claim, the owner will still be fully liable for all costs incurred. The insurance policy is a private agreement between the owner and insurer. The practice cannot be involved in disputes over non-payment of insurance claims. We allow 60 days from completion of claim form to receiving settlement. Should the insurer not settle within that time, the owner may be required to settle the outstanding fees in full.

Pre-purchases Examinations:
Information relating to pre-purchase examinations remains the property of the potential purchaser instructing the practise, not the vendor.

We cannot supply medication or a prescription without seeing the horse first. Repeat prescription can only be given if the animal is under the actual care and attention of the veterinary surgeon. Re-examination are required at least every 6 months, depending on the type of medication and the condition.

Ownership of your Equine’s Records:
All case records, x-rays, scans, and similar documents are the property of the practice. Whilst you are free at any time to see these records and upon request copies of records with summary of the horse’s history will be passed to another veterinary surgeon taking over your horse’s care and treatment.

Termination of services:
You may ask to stop caring for your horse at any time. Alternatively, we may withdraw our services if the relationship between you and us breaks down. Under these circumstances we will provide you with a notice informing you that you have 7 days veterinary cover from us before we withdraw emergency cover.

Variations In Terms and Conditions Or Business:
No addition or variation of these conditions will bind the Practice unless specifically agreed in writing by the partners. Additionally, no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.


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